Terms & Conditions

1. Delivery

Delivery is available from Quality Part X Surbiton Ltd. The customer is required to call us for quotation based on postal code. The customer may contact us for additional video of the interrior and exterior of the vehicle.

If the customer cannot be present for the vehicle's delivery then it can be delivered to a third party. The customer is required to put this in writing to us and give a copy of passports along with a signed consent detailing the person who will take reciept of the vehicle. If the customer notices damage caused during delivery then the customer is responsible to give us a call before taking reciept of the car so that we can find the best solution.

1.1. Sanitisation of delivered vehicles

All our vehicles are sintised and will be sanitised once again after it has been delivered.

2. Vehicle Inspection & MOT

All vehicles have had carried out a 15 mile road test. All vehicles are inspected by Quality Part X Surbiton Ltd. All vehicles are HPI checked and we will provide an HPI certificate if requested. We do not guaruntee that vehicles are HPI clear but will do our best to make the customer aware if this is not the case. Any vehicle which has got less than a month MOT it will recieve a fresh MOT.

3. Deposits

After a deposit has been paid, the vehicle will be secured and will no longer be advertised. If the customer changes their mind they will lose the deposit. We hope it is understood that readvertising a vehicle costs time and money and potential business is lost by taking our vehicles off the market.


A deposit will only be returned in the following situations:

  • The vehicle is rejected due to a mechanical fault that we cannot resolve
  • The customer is rejected by finance leading to the sale not going ahead
  • The customer finances the entire cost of the car including deposit amount

If required, a final admin fee can vary between £200 & £250.

4. Warranty
Extended warranties can be chosen at the time of purchase which goes up to 24 months and a maximum of £2000 claim limit , a free 30 days cover given by us will apply to any vehicle valued over £2500 and with less than 125k miles. If there is any fault (excluding wear and tear), we would require first a video to prove the nature of the fault, accompanied by at least 2 local estimates of the cost if it's under warranty cover. We might require the vehicle to be delivered back to the garage's local mechanic for any reason, transport of the vehicle is the sole responsibility of the customer. We do not cover diagnostic codes.

5. Payment

We accept all major credit & debit cards as well as cash or transfers. We charge admin fees if the customer is to pay with credit card or business card. The admin charge of £100 will only apply using Mastercard Debit International, Visa Debit International, Master Card World, Mastercard Signia, Maestro International, Visa Commercial, Mastercard Commercial, Visa & Mastercard Business, Mastercard Corporate, Mastercard Fleet, Mastercard Purchase, Visa & Mastercard Debit Commercial International, JCB, Diners Club, this will all apply on the first £5000, with a further £100 fee payabe for amounts up to £10,000.

6. Finance

Our broker will give a free quote for finance, this will not affect your credit history. Credit history will be affected if finance has been taken and cancelled. On any finance application a £100 admin fee will be payable. Our finance broker will work with the customer and make sure they are happy with their monthly amounts, payments and affordability. The finance broker (Connected Car Finance), will make sure the vehicle the customer is buying is not stolen nor has criminal records or finance outstanding.

6.1. FCA

Quality Part X Surbiton Ltd acts as a credit broker and not a lender. We are authorised and regulated by the Financial Conduct Authority. FCA No: 820619
Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase.

7. Returns

A vehicle can be returned at any time, however usage will be deducted £0.35/mile as per the rate set by HMRC, and monthly usage cost - cost is dependant on the vehcle.

8. Errors in advertisments/online
Information that is advertised online can be subject to error. The customer is responsible to enquire about all importing information about any vehicle in person or over the phone. We carefully check our advertisments however errors can be made. Quality Part X Surbiton Ltd take no responsibility for information available in advertisments or information that is not present in advertisments.

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