Terms & Conditions

Quality Parts X Surbiton Ltd Terms and Conditions

As a reputable company, we take pride in offering the highest quality second-hand cars at competitive prices and a range of finance options to suit your needs. Our knowledgeable and friendly team is committed to providing professional advice and support throughout your car-buying journey, from initial browsing to post-purchase assistance. 

We are: Quality Parts X Surbiton Ltd  - Registered in England and Wales - Company Nr 11268668

Our address is: Unit 2a Red Lion Business Park, Red Lion Road, Surbiton, KT6 7QD

We can be contacted at 07469 721576 or 07771 021316 and via email at [email protected]

You are: A user of our website and our trusted client

Please carefully read the terms and conditions (“Terms and Conditions”) set out below before placing an order. You agree to be bound by these Terms and Conditions by placing an order. This agreement is valid for non-trade sales only; for further information on trade sales, don't hesitate to contact us.

Definitions:
“Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;
“Cars” is a reference to any car, van or any other vehicle we offer for sale from our Website from time to time;
“Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data;
“you”, “your” and “yours” are references to you, the person accessing this Website and placing an order with us;
“we”, “us” and “our” are references to Quality Parts X Surbiton Ltd; and
“Website” is a reference to our Website https://www.qualitypx.co.uk/ on which we offer our Cars for sale.

General Conditions

1.  We may update our Website from time to time and may change it at any time. Please take note that if any of the content on our Website is out of date at any given time, we are under no obligation to update it.

2. We endeavour to provide accurate and up-to-date information about our Cars and services, but can't guarantee that our Website, or any Content on it, will be completely free from errors or omissions.  

3. We can not be held liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from or in connection with, the use of this website, including but not limited to loss of time or profits.

Test drives

4.  Due to insurance purposes, to take a car for a test drive, you must be at least 18 years old, and we would prefer if have held a valid driving licence for at least 6 months.

Deliveries and Collections 

5. Collections are subject to completion of the pre-delivery inspection and any repairs that may arise from it. Most of our vehicles are available for immediate collection. However, in some cases, if the vehicle requires preparation, we will notify you as soon as the vehicle is ready. Typically, this process takes up to 7 working days after the car has been secured. In case of a delay, you'll be contacted as it's reasonably possible. Please ensure that you bring your driving license when collecting your vehicle. Please note that, for security and compliance reasons, financed cars should be collected in person. In case you'd like us to hand the car over to a third party; please confirm this via email and provide a copy of your and the recipient's passport with a signed consent that shows the details (full address, phone number, name). We apologize for any inconvenience this may cause.

6. We can provide a quote for deliveries based on the provided postal code. If you request it and can not review the Car in person, an additional video of the interior and exterior of the chosen Car can be provided to help you to assess the features better. If you can not be present at the time of the delivery, it can be delivered to a third party; please confirm this in writing and provide a copy of your and the recipient's passport with a signed consent that shows the details (full address, phone number, name) of the person. If you notice any damage that occurred during delivery, then contact us without delay, before the receipt of the car, so we can find the best solution to sort this out for you.

Car Sanitation 

7. To ensure your satisfaction, all vehicles provided by our dealership will be thoroughly cleaned and sanitized prior to delivery. We take pride in presenting our vehicles in the best possible condition, and our commitment to your safety and comfort extends beyond the showroom floor. For your peace of mind, we will also perform an additional sanitization procedure after the vehicle has been delivered to you. 

Vehicle inspection and MOTs

8. At Quality Parts X Surbiton and Quality Parts X Ripley, all vehicles undergo a rigorous 15-mile road test and a thorough 39-point inspection, as well as an HPI check to ensure their quality and reliability. Upon request, we can provide an HPI certificate. While we cannot guarantee that all vehicles are HPI-clear, we will make every effort to inform customers if any issues arise. Additionally, any vehicle with less than one month of MOT remaining will receive a fresh MOT to ensure its compliance with road safety standards. 

The 39 point inspection includes the following:

Deposit

9. Once a deposit has been paid on a vehicle, the vehicle will be secured and removed from our advertising listings. In the event that a customer changes their mind, the deposit will be forfeited. We kindly request your understanding that re-advertising a vehicle incurs significant costs in terms of time and resources, and may result in lost business opportunities as our vehicles are temporarily unavailable for sale. 

Deposits are non-refundable and can only be returned in the following situations:

In the event that a vehicle is rejected due to an unresolved mechanical fault or the finance application falls through, or the customer will finance the entire cost of the car, including the deposit amount. We regret any inconvenience caused by such circumstances and will do our best to assist in finding an alternative vehicle or financing solution.

Payment

10. Please take note that we charge a £300 admin fee for every transaction, which is non-refundable. We are pleased to offer a variety of payment options for your convenience, including all major credit and debit cards and cash or bank transfers. Please note that if a customer chooses to pay using a credit or business card, an additional administrative fee of £100 will be charged, for further details see below. This fee will apply only to the following cards: Mastercard Debit International, Visa Debit International, Master Card World, Mastercard Signia, Maestro International, Visa Commercial, Mastercard Commercial, Visa and Mastercard Business, Mastercard Corporate, Mastercard Fleet, Mastercard Purchase, Visa and Mastercard Debit Commercial International, JCB, and Diners Club. The administrative fee of £100 will apply to the first £5000, with an additional £100 fee applicable for amounts up to £10,000. 

Used Car Finance

11. We understand that purchasing a vehicle is a significant investment for most people, and we are committed to providing a straightforward and stress-free buying experience for our customers.  We strive to provide our customers with great financing packages and peace of mind throughout the car-buying process. If finance isn't the right option for you, we also have personal loan options available. 

We are committed to making financing secure, quick and easy for our clients.

We are pleased to offer our customers the convenience of obtaining a free finance quote from our broker, without impacting their credit history. It is important to note that the customer's credit history may be affected if a finance application is accepted and then cancelled. In addition, a £100 administrative fee will be payable for any finance application. Our finance broker, Connected Car Finance, will work closely with the customer to ensure that the finance agreement's monthly payments, affordability, and terms meet their needs and preferences. As part of our commitment to your peace of mind, Connected Car Finance will also conduct thorough checks to ensure that the purchased vehicle is not stolen, has no criminal history, and has no outstanding finance remaining. 

Get in touch with a member of our friendly team to determine your options. 

12. Quality Part X Surbiton and Quality Part X  Ripley, authorised and regulated by the Financial Conduct Authority, act as credit brokers, not lenders. FCA No: 820619

Finance is subject to status, and approval is not guaranteed. While we offer other special offers and discounts, they cannot be combined with financer. Our dealership partners with a select group of credit providers, who have been carefully chosen for their ability to offer our customers attractive financing options that meet their unique needs and circumstances. We encourage our customers to explore all financing options available to them, and we will work with them to find the best solution for their individual situations.

Returns

13. If you find that the vehicle you have purchased does not meet your needs or expectations, it is possible to return the vehicle. However, a usage fee will be deducted from any refund issued. The usage fee will be calculated at £0.45 per mile. Additionally, a monthly usage cost may be charged, the amount of which is dependent on the specific vehicle. We believe that this policy is fair and transparent, and we are committed to working with our customers to find the best possible solution in the event of a return.

If you have a valid reason to return the vehicle under your consumer rights, we will accept the return, but in case of a failure to keep it in good repair and condition, an additional repair charge may be added. To calculate this usage fee, we charge 25 pence per mile for each mile driven since the date of sale, along with the cost of any necessary repairs required to restore the vehicle to its original condition, including interior and exterior damage.  

Please take note that all vehicles need to be returned by you to the dealership.

Complaints procedure

14. At our dealership, we are dedicated to delivering excellent service to all of our customers. However, we understand that sometimes things can go wrong, and we may fall short of your expectations. In such cases, we welcome and encourage you to provide us with feedback so that we can address the issue and make improvements as necessary.
If you have a complaint, we kindly ask you to share it with our staff in person. Our team is well-equipped to handle your concerns and work towards a resolution. We appreciate your feedback and thank you for helping us maintain our commitment to treating our valued customers fairly.

In case you'd like to take a complaint further, please email us here the following :

• Your Full Name and contact details
• Car registration number 
• Date of purchase
• The nature of the complaint and any supporting evidence.

If you experience an issue with your car, please take a video that includes the license plate, mileage, and the specific issue you are encountering. Once you have recorded the video, please send it via WhatsApp to 07469721576.

Please note that we cannot process complaints without the email and video mentioned above. Your cooperation with this request is greatly appreciated as it will help us better understand and possibly resolve the issue you are experiencing with your car. We take complaints very seriously and aim to respond within seven working days.